Special Needs

Do you have a special need?

We facilitate access to services based on need, regardless of race, culture, language, gender, economic circumstance or geographic location


Special needs groups

Our HACC and Home Care Packages programs come under the Aged Care Act 1997, which protects the rights of people with special needs – including
people who identify with or belong to one or more of the following groups:

  • people from culturally and linguistically diverse backgrounds;
  • people who live in rural and remote areas;
  • veterans;
  • people from Aboriginal and Torres Strait Islander communities;
  • people who identify as lesbian, gay, bisexual, transgender or intersex;
  • people who are care leavers; and
  • parents separated from their children by forced adoption or removal.
  • people who are financially or socially disadvantaged;
  • people who are homeless, or at risk of becoming homeless;


Catering for special needs

Care Assess has policies and practices in place to ensure services are accessible to people with special needs. We have regard to consumer diversity, and take into account our clients’ individual interests, customs, beliefs and backgrounds. For example:

  • Our Care Coordinators have been selected in part because of their capacity for sensitivity and understanding of special needs groups
  • Our service delivery staff undertake professional development regarding the special needs of consumers and therefore can appropriately assist you
  • All information provided to you is designed to uphold your rights, accounting for any cultural/linguistic diversity or other special needs
  • We have an Access to Advocates Policy to ensure you will be able to choose an advocate if and when required, and a Fee Waiver Process if you are unable to pay your client contributions


How we ensure appropriate services

Your Care Coordinator will aim to:

  • Individualise services for you. We will ensure your right to choose the service provider that you prefer, and we will broker direct-care to ensure your diversity is respected and catered for.
  • Communicate and assess your needs appropriately. This might include the use of communication aids/services, close involvement with your family/carer, or the use of a specialised provider.


Specialised services we use

Specialised providers know and understand your needs better – we have linkages in place to refer and/or contract services through providers who specialise
in the needs of each group, for example:

  • Advocacy Tasmania and other advocacy services
  • Interpreters, translation services, the National Relay Service, liaison officers, Community Care NESB, the Migrant Resource Centre, the Italian Day Centres, and the Polish Club
  • Local, rural and remote area health services and care providers in your region
  • Legacy
  • Tasmanian Aboriginal Health Centre (TAHC) and South East Tasmanian Aboriginal Corporation (SETAC)
  • Rainbow Tas
  • Care Leavers Australia Network; International Association of Former Child Migrants and Their Families; and Child Migrants Trust
  • Allied Psychological Services (ATAPS) and other mainstream mental health services