Advocacy

What is available and how can you access it?

Download a printable version of the Advocacy brochure here.

What is Advocacy?

You have the right to access an Advocate of your choice, and Care Assess will support you to access an Advocacy service which is free, confidential and independent.

Advocacy is about standing with and sometimes speaking for a person, to ensure their rights are recognised and respected. Care Assess aims to assisting people to speak for themselves, but if they are unable to do so, or would simply prefer to use an advocate, an advocate speaks on their behalf.

An advocate can be a friend, a family member, or someone from an advocacy service. Clients should nominate a responsible person whose role will be to represent them and their interests.

Is a guardian an advocate?

The primary difference between a guardian and an advocate is that a guardian may make decisions on your behalf whereas an advocate does not make decisions on behalf of a person.

How can you access an Advocate?

If a Care Assess client asks you to be their advocate, this means they would like you to speak on their behalf when dealing with our service. This may require you to attend assessments and reviews, and to communicate with Care Assess to discuss or provide feedback on the service.

We may ask our client to complete a form when appointing or changing their advocate (“Authority to Act as an Advocate”) so that Care Assess staff can be clear about this.

As an Advocate of our client, please ensure that:

  • Our client has given their written authority for you to act as their Advocate.
  • Care Assess is aware that you are acting as our client’s Advocate.
  • Our client is kept informed about communications between you and Care Assess, and any developments in their service.
  • You always act in what is in the best interests of our client.
  • You are familiar with Care Assess and the details on our client’s care agreement and care plan/service plans.
  • You keep Care Assess informed with any changes to our clients situation, changing needs or concerns.

Help us improve

You questions and comments help us improve; we invite your feedback because it is one way that we can serve you and improve upon our service for you. Please contact us; we would love to hear from you!

To provide feedback

Call or write to the Quality Manager

(03) 6244 7700
feedback@careassess.com.au

Level 2, 6 Bayfield Street
Rosny Park TAS 7018

Please help us improve our service by providing us feedback today!

If you are not happy

If you are not satisfied with your service from Care Assess, please provide that feedback to us using the details above. You can also choose to speak to an Advocate about this that can represent you to get a better outcome.

Aged Care consumers also have the right to complain to the Aged Care Complaint Investigation Scheme by phoning 1800 550 552

What Advocacy services are available?

You can contact one of the following independent advocacy services:

  • Advocacy Tasmania: 1800 005 131
  • National Aged Care Advocacy: 1800 700 600

For more information contact:

  • Aged Care Information Line: 1800 500 583

Download a printable version of the Advocacy brochure here.